Updated 17 October 2026
MPWR · Shopping & information
A little clarity when something is not quite right.
Your statutory rights come first
The item-condition and hygiene rules below apply to MPWR’s voluntary return offer. They must not be used to deny a statutory cancellation or other mandatory remedy. You can notify MPWR directly without waiting for an in-app approval. See Cancellation and consumer rights.
Request a return within 7 days
Contact MPWR within 7 calendar days after receiving your order to request a change-of-mind return. Include your order reference, the item, delivery date, and reason for returning it.
For a change-of-mind return, keep the item unused, unworn, unwashed, and in its original packaging with its accessories and any hygiene seals intact.
Beauty and hygiene conditions
Our change-of-mind return offer excludes used or opened lashes, nail products, cosmetics, and other items whose hygiene seal has been broken. Wigs should not have been worn, installed, cut, coloured, washed, or altered. Personalised items are excluded from this voluntary offer unless we agree otherwise.
These conditions do not remove any right you have under applicable law, including rights relating to faulty, incorrect, or misdescribed goods.
Damaged, incorrect, or missing items
Contact us as soon as you notice a problem. Send your order reference, a description, and clear photos where available. Keep the packaging so we can investigate. The 7-day change-of-mind window does not limit your legal rights for faulty or misdescribed goods.
We will review the issue with you and arrange the appropriate remedy, which may include a replacement or refund.
How to return an item
- Email or WhatsApp MPWR with your order reference and item details.
- We will confirm the return instructions and the address to use. Your right to notify us of a cancellation is not dependent on our reply.
- For our voluntary return offer, send the item within 14 calendar days of receiving the instructions, unless we agree otherwise.
- Keep proof of dispatch until the return is resolved.
Please use the return address we confirm, rather than an address printed on a delivery package.
Return delivery costs
For a change-of-mind return, you pay the direct cost of returning the item. We do not charge a restocking fee. If MPWR sent the wrong item or the item is faulty, we will arrange the return or agree reasonable return-delivery costs with you.
Cancellation and your rights
Use the cancellation action on an eligible Pending order, or contact us promptly if it is unavailable. A request submitted through the order page is reviewed by MPWR. This workflow does not replace any cancellation right under Ugandan law.
Nothing in this policy limits a mandatory consumer right. Where the law gives you a stronger right or a different deadline, that right or deadline applies.