Terms & Conditions

1. Scope and agreement

These terms apply to MPWR’s online shop and orders placed through it. MPWR currently sells and delivers only within Uganda. International orders and delivery are not offered. Read the Shipping Info, Return Policy, Refund and Privacy & Cookie Policy before ordering. Product-specific information shown before purchase forms part of your order.

Signup and checkout ask you to agree to this version. Agreement to shopping terms does not enable optional cookies or subscribe you to marketing. Save or print these pages for your records.

2. Who you are buying from

Business name

MPWR

Business location

Kisaasi, Bahai Road

Email

kahumajk@gmail.com

Telephone / WhatsApp

+256 752 296121

Contact MPWR before a visit or parcel return so we can confirm arrangements. These contact details are also available on Legal Information.

Draft business details: The uppercase entries below are placeholders awaiting confirmation.

Legal owner / company name

PUT COMPANY NAME OR OWNER’S LEGAL NAME HERE

Business type / legal status

PUT BUSINESS TYPE HERE

Registration number (if applicable)

PUT REGISTRATION NUMBER HERE

Place of registration (if applicable)

PUT PLACE OF REGISTRATION HERE

Registered address / address for legal notices

PUT REGISTERED ADDRESS HERE

Directors (if applicable)

PUT DIRECTORS’ NAMES HERE

3. Accounts and eligibility

Create and use an account only if you are 18 or older and able to enter into a purchase agreement. An adult should place an order on behalf of a younger person using the adult’s own account and payment authority. Do not send us a child’s personal information in reviews or uploads.

Give accurate contact details, keep your password private and use only payment methods you are authorized to use. Contact us promptly about suspected unauthorized access. You can correct your profile, saved addresses and payment preferences in your account.

4. Products, options and care

Check the description, material, size or length, colour, included items and care instructions for the exact option you select. Screen colours and styling photographs may differ from the appearance on your device. This does not excuse a material mismatch with the description.

Ask us about information that is missing before ordering. Follow supplied product instructions; stop using a cosmetic or adhesive if it causes irritation and seek appropriate advice. No general health or performance guarantee is made beyond the product information and rights that apply to your purchase.

5. Prices and offers

Prices are in Ugandan shillings (UGX). Review the item prices, quantities, delivery fee and final total at checkout. MPWR will not add a new charge to a completed order without your agreement. Offer conditions, eligibility and expiry are shown with an offer; an offer is not transferable or combinable unless stated.

If a price or stock error affects your order, we will contact you with the available options. We will not substitute a different item or charge a higher price without your agreement. If we cannot supply a paid item, we will refund it.

6. Reviewing and placing an order

Before continuing to secure payment, check your bag, product options, quantities, address, contact information, delivery estimate and total. You can edit your bag or leave checkout before submitting. A pending order reference records the request; it does not by itself confirm successful payment or dispatch.

Payment status and fulfilment status are shown in My Purchases. Contact us if a payment succeeds but the order does not update. Keep the order reference and payment receipt. If we cannot fulfil an order, we will notify you and arrange the appropriate refund.

7. Payment security

Card and Mobile Money authorization takes place through the payment provider. MPWR’s checkout does not collect your full card number, card security code or Mobile Money PIN. Never send these details in feedback, email, WhatsApp or a review. Saved payment preferences are labels, limited card details or Mobile Money details, not a standing authorization to take new payments.

Your bank or mobile provider may apply its own disclosed charges and processing times. A payment failure does not authorize duplicate collection. Contact MPWR if you see a duplicate payment.

8. Delivery and delays

Checkout displays the delivery district, charge and estimated timeframe. Give a complete address and a reachable phone number. Tell us promptly if you need to correct the address; changes after dispatch may require new arrangements, which we will explain before any additional charge.

Contact us about a late, missing, damaged or wrongly delivered parcel. A delivery status alone does not prevent you from disputing receipt. We will investigate with the delivery partner and discuss the remedy. Delay notices do not remove cancellation or refund rights.

9. Cancellation and consumer rights

Uganda’s Electronic Transactions Act provides seven-day cancellation rights and refunds within thirty days of qualifying cancellation. It also provides remedies for missing required disclosures and late or unavailable supply. Statutory rights take priority over these terms, return conditions and website status controls.

You may notify cancellation by email or WhatsApp using your order reference. A website approval step is an administrative process, not a condition that removes a legal right. See the Return Policy and Refund page for instructions.

10. Change-of-mind returns and problems with goods

Our separate voluntary return offer has a seven-calendar-day request window and item-condition requirements. Its hygiene and personalized-item exclusions apply to that offer only. They do not automatically exclude statutory cancellation, faulty-goods or misdescription remedies.

For a wrong, defective or missing item, contact us with the order reference and the available details. Photos can help an investigation, but a review or photo is not a universal condition for exercising a legal right. Do not continue using an item if that could make a safety problem worse.

11. Refunds

The Refund page explains the method, service targets, provider processing estimates and how to follow up. Approval in an order screen does not mean money has already arrived. We will not replace a monetary refund with store credit unless you choose it. For returns involving our error, we will agree appropriate return arrangements with you.

12. Reviews, ratings and uploads

Post honest reviews about your experience and only upload material you have the right to share. Keep private details, account credentials and other people’s images out of submissions unless you have permission. Feedback sent through the feedback form is intended for MPWR’s team; product reviews and their attachments can be public.

You keep ownership of your content. You give MPWR a non-exclusive permission to host, format and display a public review with the relevant product and respond to it. This does not authorize unrelated advertising use of your photograph. Contact us to request correction or removal. We may remove unlawful, abusive, spam or misleading submissions; disagreement or a low rating alone is not a reason to remove an honest review.

13. Acceptable use and account restrictions

Do not attempt unauthorized access, disrupt the shop, submit malicious files, impersonate another person, manipulate reviews or misuse payments. We may restrict an account to investigate suspected misuse or protect customers. You can contact support or use the account appeal route to challenge a restriction. A restriction does not remove your rights relating to existing orders, refunds or your personal information.

14. Privacy and account deletion

The Privacy & Cookie Policy explains the information used for accounts, payments, delivery, support and optional browsing features. You can refuse optional cookies while using essential shopping services.

Use Privacy requests to ask for access, correction, deletion or an objection review. Account deletion is a reviewed request, not instant erasure of transaction records. We explain retained records and reasons in the outcome. Submitting it does not cancel an order or waive a refund.

15. Site availability and responsibility

We aim to keep the shop accurate and available, but maintenance and faults can interrupt access. If an interruption affects a payment or order, contact us rather than repeatedly paying. MPWR remains responsible for its obligations under your purchase and applicable law. These terms do not impose a blanket exclusion of liability, a compulsory waiver or a cap on mandatory consumer remedies.

16. Complaints and disputes

Send a complaint to kahumajk@gmail.com or +256 752 296121, with the order or request reference, what happened and the outcome you seek. Do not include payment credentials. Our service target is to acknowledge complaints within two working days; statutory response duties continue to apply regardless of that target.

Ugandan law governs these terms, subject to any mandatory protections that apply. You remain free to approach a competent regulator, obtain independent advice or pursue a remedy through a court with jurisdiction. No compulsory private arbitration is required by these terms.

17. Versions and records

This is version 2026-10-17.2, effective 17 October 2026. We record the version and time of acceptance at signup and when a new order is submitted. A copy of this policy bundle is available in the policy archive.

Changes apply prospectively and do not remove rights or change the agreed terms of a past purchase. Material updates require a new version at signup and checkout. Download or print your order record while your account is available, or request a copy from MPWR.